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FAQ's - frequently asked questions

Here you find important information about your stay at Hotel Richard Löwenherz in Dürnstein.

For further questions and concerns we are at disposal via E-Mail hotel@richardloewenherz.at or via telephone +43 2711 222.


Booking

  • How long can we cancel our reservation without penalty?
    Your reservation can be cancelled chargefree until 14 days prior arrival.
  • Do I have to prepay to confirm my booking?
    No. Your credit card number or full address is sufficient to confirm your booking.
  • Which methods of payment do you accept?
    You are welcome to pay your hotel bill either cash or with EC-Card, Visa, Eurocard or American Express.
  • Are there any special offers for your room rates?
    A 5% discount can be granted for a stay of 5 nights. For a stay of 10 nights or more, we offer a 10% discount off the room rate.
    (not valid with other discounts or packages).
  • Are any taxes included in the room rate?
    VAT is included in the room rate. Local tax (Euros 1,60 per person and night) is not included.

Check-In / Check-Out

  • When are the Check-in and Check-out times?
    Check-out until 11 a.m.
    Check-in from 3 p.m. on
  • Is a Late-Check-Out possible?
    If your room is available, we can offer you a Late-Check-Out for an extra charge.
  • Can I deposit my luggage if I arrive earlier or if I want to leave belatedly?
    Of course you can deposit your luggage at our reception.

Arrival

  • What is the easiest way to reach Hotel Richard Löwenherz?
    The fastest way is to reach us by car.
    Route planner
  • Can I reach your hotel by public transportation?
    Yes. You take the train to Krems and from there you can reach us by taxi or by bus.
  • How far is the nearest airport situated?
    Airport Vienna - Schwechat is approximately 100 km
  • How far is the nearest train station?
    The train station of Dürnstein is 500 m from our hotel.
    (Attention! This train is only dedicated for tourism purposes.) The train station of Krems is 7 km from our hotel.
  • Are there good travel connections in the Wachau?
    Public busses drive regularly between Krems and Melk.

On the spot

  • Is free parking available?
    We offer free parking spaces in the inner courtyards for our hotel guests free of charge.
  • Are there any seminar rooms at your hotel? If yes, how many people fit in there?
    Several seminar rooms provide space up to 50 persons.
  • Am I able to read my usual newspaper at your hotel?
    Presse, Süddeutsche, FAZ, Zürcher and International New York Times are available at the reception.
  • Is there Wi-Fi at your hotel? How much does it cost?
    We offer Wi-Fi free of charge in the whole hotel.
  • Am I allowed to smoke in the hotel? Is there a designated smoking area?
    Smoking is allowed in the hotel lobby at the open fireplace.
  • Can I buy cigarettes at your hotel?
    Unfortunately we do not sell cigarettes. 
  • Are children welcome at your hotel?
    Of course children are welcome at our hotel. 
  • Do you have a special children's program? Is there a playground nearby?
    Our hotel does not provide a children's program but the public playground is about 300 m from the hotel. 
  • Is the swimming pool heated?
    Our pool is not heated - perfect to cool down on a hot summer day.
  • Do you provide bathrobes and towels? Are they free of charge?
    Yes, in the rooms there are bathrobes and towels for the pool free of charge.
  • Is it possible to book a massage?
    You can book a masseuse, who will treat you at your room.
  • Are dogs allowed at your hotel?
    You can bring your dog with you, but they are not allowed in the convent garden and in the breakfast room. 
  • Are there rental bikes available?
    We have rental bikes at the hotel and we can arrange E-Bikes on request.
  • Do you have rooms with connecting doors?
    The hotel offers 2 rooms with connecting doors.
  • Do you provide antiallergic bedclothes?
    Yes, we can provide antiallergic bedclothes on demand.
  • Does the hotel / restaurant have air-conditioning?
    No, our hotel does not have air-conditioning because the temperature decreases at night.

Meals

  • When are the opening times of your restaurant?
    Lunch is from 12 a.m. to 2 p.m. and dinner from 6 p.m. to 9 p.m.
    Our restaurant is closed on Wednesdays and Thursdays. We give you suggestions at the reception for these days.
  • Is breakfast included in the room rates?
    Yes, our room rates include breakfast. Breakfast is from 7.30 to 10 a.m.
  • Is it also possible to book a half-board menu?
    For groups for at least 20 persons we also offer a half-board menu at a rate of Euro 38,00 per person.
  • Do you serve vegetarian dishes?
    Yes, we offer 2 vegetarian dishes in our menu.
  • Do you offer lactose and gluten free dishes?
    Our chef can offer lactose and gluten free dishes on request.
  • Can we marry at your hotel?
    'Yes, of course!
  • How many persons are able to attend my wedding celebration / birthday clebration?
    Up to 50 persons can partake in your festivity. 
  • Is there a minibar at my room?
    No. Room service is available, sparkling water is free at disposal in your room. 

Region

  • Can you recommend any vineries nearby?
    Gladly we inform you at our hotel about vineries which are worth visiting.
  • Do you offer wine tastings at your hotel?
    At the hotel we do not offer wine tastings, but there are weekly wine tastings and tours through the wine cellar at the Domäne Wachau.
  • Are there any shopping possibilities at Dürnstein?
    At Dürnstein there are a few boutiques and many souvenir shops. At Krems there is a greater variety of shops.
  • Which are the most beautiful hike and bike trails?
    We recommend hiking and biking on the "Welterbesteig" and on the "Donauradweg".
  • How far is the nearest cash machine?
    The nearest cash dispenser is 500 m from the hotel.
  • How far is the nearest pharmacy?
    There is a pharmacy in Stein/Donau (7 km) or in Spitz/Donau (10 km)
  • Which tourist attractions do I have to visit?
    the monastery of Dürnstein, ruins of the castle of Dürnstein, the abbey of Melk, the abbey of Göttweig - for more information click here.
  • Does an event guide for the Wachau exist?
    To the event guide
  • How far is the next golf course?
    The nearest golf course is the "Golfclub Lengenfeld", which is about 20 km from our hotel.
  • Do we get a special discount?
    The golf course offers a green fee discount for our hotel guests.