General Information

stylish accommodations on the Danube

Check-out

We kindly ask you to clear your room by 11.00 am on the day of departure.
Please do not forget to return your room key on departure.
If you are leaving later, you are welcome to leave your luggage at reception.

Pets

Your pet is welcome for an extra charge of € 16.00 per night.
Bringing your pet into the monastery garden and to breakfast is not permitted.

Bicycle parking space

A covered bicycle parking space is available free of charge for your own bicycles. We do not take any liability for parked bicycles.
8 city bikes and 4 e-bikes are available for an exploration tour through the Wachau.
- Citybike € 14,00 per bike and day
- E-bike € 34,00 per bike and day

Breakfast

A rich breakfast buffet with regional delicacies awaits you in our restaurant from 7.30 am to 10.00 am.
We are happy to cater for intolerances on request.
On request (order by 9.00 pm the evening before) we can also serve breakfast in your room for a fee of € 8.00.

Check-in

Your room is ready for occupancy on the day of arrival by 3.00 p.m. at the latest.
If you arrive after 6.00 p.m., please let us know.

Payment methods

The hotel bill can be paid in cash (no 500 Euro banknotes), with Maestro, VISA, V Pay, Mastercard or American Express by 11.00 a.m. at the latest.
Bank transfer:
Raiffeisenbank Krems
IBAN: AT72 3239 7000 0030 0509
BIC: RLNWATWWKRE

"Do not disturb"

You will find the "Do not disturb" door hanger on the coat hook in your room.
Do you not want to be disturbed? Then please place it on the outside of your room door.
If the door hanger is on your room door by 2 p.m., we ask for your understanding that your room will not be cleaned on this day.

Datenschutz

Nach Art. 13 DSGVO informieren wir Sie in unserer Datenschutzerklärung, wie Ihre Daten verarbeitet werden.

Additional beds

0-5 years free of charge in a crib or extra bed
6-14 years € 50,00 in an extra bed per night
From 15 years € 75,00 in an extra bed per night

Massages

Treat yourself to a relaxing massage with our long-standing partner Julia Grausenburger.
You can enjoy your massage in your own room for complete relaxation.
we will be happy to book an appointment for you.

Local tax

€ 2,50 per person/night (from 15 years old)
Not included in the room rate

Parking spaces

Parking spaces are available for our hotel guests in our two courtyards. However, no liability is taken for parked vehicles.
The parking lots in front of the hotel are accessible at all times.
The gate of the inner courtyard is closed overnight (9.00 pm to 8.00 am).
If you cannot find a parking space, please contact reception.
The parking spaces in the local area are reserved exclusively for residents of Dürnstein.

Discount

Stay of 5 or more days 5 % discount
Stay of 10 or more days 10 % discount

Air conditioning

Thanks to solid masonry and good insulation, we do without energy-intensive air conditioning systems for the sake of the environment. The moderate climate and the fresh, cool air on the Danube are already good conditions for a pleasant indoor climate. Thanks to our unique location, you can enjoy the peace and quiet without any street noise.

Taxi

We recommend our partner Keyif Taxi Krems.
The cab comes from Krems and has a arrival time of about 15 minutes.
You can book the ride directly under the following telephone number: +43-676-5555334
We are also happy to help you book a cab at reception.

Tap water

In our house you can drink water from the tap without any problems or worries.
It is top quality and very refreshing.

Insurance

Europäische Reiseversicherung AG

Room cleaning

For the sake of the environment, we offer the "Green Option".
This means that if you are staying for several days you can choose not to have your room cleaned every day.

Room key

If you go out in the evening, please take your room key with you, as it also opens the main entrance.
Please do not forget to return your room key on departure.

Small delicacies to take away

Would you also like to think of us at home and take a small delicacy with you to enjoy or give as a gift? We have a few ideas: Choose between our house wine, homemade walnut liqueur (with walnuts from the monastery garden), apricot kernel oil or our delicious apricot jam. Just ask our service staff or at reception.

General terms & cancellation conditions

General terms

Hotel Contract Conditions

Cancellation conditions

Cancellations or rebookings will only be accepted in writing.

STANDARD RATE - Valid up to 5 booked rooms

Up to 7 days prior to arrival a rebooking or cancellation can be made free of charge.
6 to 4 days prior to arrival 50 % cancellation fee will be charged.
From 3 days prior to arrival 90 % cancellation fee will be charged.
Late arrival, early departure or no-show will be charged with 100 % cancellation fee.

Non-Refundable-Rate

Your reservation is guaranteed and cannot longer be cancelled or rebooked free of charge. In case of no-show or cancellation 100 % of all booked services will be charged.

GROUPS - Valid from 6 booked rooms

Up to 30 days prior to arrival a rebooking or cancellation can be made free of charge.
29 to 21 days prior to arrival 20 % of all booked rooms/services can be cancelled free of charge, for further cancellations 90 % of the booked rooms/services will be charged.
20 to 7 days prior to arrival 10 % of all remaining rooms/services can be cancelled free of charge, for further cancellations 90 % of the booked rooms/services will be charged.
6 to 4 days prior to arrival 5 % of all remaining rooms/services can be cancelled free of charge, for further cancellations 90 % of the booked rooms/services will be charged.
From 3 days prior to arrival 90 % cancellation fee will be charged.
Late arrival, early departure or no-show will be charged with 100 % cancellation fee.

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